SHIPPING & RETURNS
Do you ship internationally?
No, we do not deliver outside Switzerland at the moment. Subscribe to our newsletter to stay informed!
How long does it take to get delivered?
Deliveries generally take between 2 and 5 working days.
What is the cost of transport?
The shipping price for packages under 5Kg is 7CHF. Delivery is free for orders over 100CHF. The service provider used is Swiss Post.
How do I choose my products?
All the cosmetic products selected for you by Olivella for sale on this site are natural and safe. They contain more than 95% natural ingredients, and do not contain controversial molecules. You can close your eyes and choose the products you want!
Can I return my products?
We do our best to ensure that your purchase is perfect and that you are happy and satisfied with your products. But if you need to make a return, please contact us through the Contact Us page, explain your case and we will organize the return.
What are the criteria for selecting products online or in the shop?
The main selection criterion is the composition of the products. They must be formulated with 95% and more natural ingredients.
COMPOSITION OF THE PRODUCTS
What is the difference between natural and conventional cosmetics?
Read Our Blog for the article on this subject.
What are allergens?
These are the 26 substances regulated by the European Cosmetic Regulation and subject to a declaration obligation. These ingredients are all fragrance substances, although not all are used as such. They are likely to trigger allergic reactions in any sensitized person. The European Scientific Committee for Consumer Safety estimates that 1 to 3% of the population is allergic to fragrance ingredients.
What are the controversial ingredients?
Controversial or undesirable ingredients are very well presented in this article from Que Choisir.
HISTORY OF OLIVELLA
Why the name Olivella?
How to participate in the adventure?
You can contact us directly through the Contact Us page.
How to keep informed of the evolution of Olivella?
Follow us on our Instagram or Facebook account and subscribe to our newsletter by leaving us your email address!
Do you have any further questions?
Contact us via our contact page, we will be happy to answer you!
How do I unsubscribe from your newsletter?
You can unsubscribe directly from the link at the bottom of the newsletter page.